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The Pros and Cons of VoIP Phone Systems for Business

If you are thinking about making the switch to a VoIP phone system in your business, it’s important to understand both the pros and cons of this change. You’ve likely been running on traditional landlines for the entire history of your company, so going to an internet-based system will be a completely new direction. This article will give you a closer look into the great benefits and the few drawbacks of going with VoIP.


Pro: Bring Down Your Costs

The primary motivation for most businesses to make the switch to VoIP phone systems is saving money on a monthly basis. Yes, there are other important reasons to make this change, and we’ll talk about those below, but it’s worth switching to VoIP even if you want to do nothing other than save money. How much your business is able to save will depend on what you are currently paying for phone service, but virtually every business is able to cut down their phone expenses significantly with this move. It’s pretty common that we see businesses cut their phone expenses by 40% per month.


Pro: Receive Phone Calls Anywhere

With a VoIP phone system, you take away the need to be physically in the same place as the phone system when you want to answer a call. If you have an internet connection, you can answer calls away from the office – meaning your team can stay in touch with clients while having the flexibility to be out and about. This is a particularly big advantage for businesses that have employees work a hybrid schedule where they are sometimes in the office and sometimes at home.


Pro: Easy to Scale

Another feature of using a VoIP phone system business owners love is how easy it is to scale up (or down) your service based on the changing needs of the business. Since this is a digital service, you don’t need to go through the trouble of adding lines like you would with a landline setup. Instead, you just communicate the necessary changes to your VoIP provider, and you can immediately have what you need to serve your entire organization properly. This is another feature that makes VoIP more affordable, as it can be scaled precisely to match your demands, and it also makes it more convenient than a traditional system.


Con: Potential for Lag

You have to dig pretty deep to find anything not to like about using a VoIP phone system. One potential issue you can run into is for phone calls to lag slightly when the internet connection is not fast enough to support a smooth, clear call. Fortunately, in today’s world of super-fast internet speeds, this is rarely an issue. As long as your business is served by quality internet service – which it almost certainly is already – you should have no trouble getting excellent performance from a VoIP system.


Con: Additional Cabling May Be Required

If you are thinking about switching to VoIP phones, they must have an internet connection. Oftentimes you may have a phone on a shop floor or conference room. If in that space, you don’t have an internet connection, you may have to contact someone who will run ethernet cables for you.  This is a small con, but one to be aware of if you plan to replace phones in your business that don’t have internet in that area.


Should you decide business VoIP phone services are right for you, turn to ComTech for help making the switch. A leader in VoIP phone service in Raleigh, ComTech will exceed your expectations and make this switch an easy one.

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