Choosing the right phone system for your business in North Carolina isn't just about features—it's about finding the best fit for how your team works. We are often asked:
"Should I go with a local VoIP phone system or Microsoft Teams Phone for my business?"
If you're an office manager, operations director, or business owner searching for a reliable business phone system, this guide is for you. Read (or watch) to decide which phone system would be best for your business.
What Businesses Get from Both Phone Systems
ComTech's phone system and Microsoft Teams Phone share several core features. Both offer:
- Mobile and desktop apps for business calling
- Optional physical desk phone support
- Porting of your current phone numbers
- Monthly subscription pricing
- Strong call quality based on enterprise-grade VoIP infrastructure
Both options cover basic communication needs—but the right choice depends on your internal resources and the level of support your business requires.
Microsoft Teams Phone in North Carolina: Built for IT-Managed Teams
Microsoft Teams Phone was originally developed for large-scale enterprise use. Today, it's available for smaller businesses, but the platform still assumes that you have IT staff in-house to manage configuration, setup, and support.
If your team already works inside Microsoft Teams all day, Teams Phone can offer a seamless experience. But for businesses that need physical phones, or want built-in features like faxing and texting, it's not as comprehensive out of the box.
Microsoft Teams Phone is a good fit if you:
- Have 150+ employees in your office
- Have an internal IT team to handle changes and troubleshooting
- Work exclusively through Microsoft Teams and Outlook
- Don't need native faxing, paging, or texting capabilities
ComTech VoIP Phone System: Local, Simple, Supported
ComTech's managed phone system was built specifically for businesses that want flexibility, full features, and fast local support. Whether you have 10 users or 100+, our platform can scale to fit your team's needs—without requiring IT staff to run it.
We provide desk phones, mobile access, built-in faxing and texting, and a web-based admin portal that's easy for office managers to use. And if you'd rather not touch the system at all, we manage everything for you—start to finish.
ComTech's phone system is ideal for businesses that:
- Want a mix of desk phones and mobile options
- Prefer a North Carolina-based provider with fast support
- Need faxing, texting, paging, and call management tools included
- Don't want to rely on in-house IT just to make phone changes
Feature Comparison: ComTech VoIP Phone System vs. Microsoft Teams
| Feature / Factor | ComTech VoIP Phone System | Microsoft Teams Phone |
|---|---|---|
| Best For | Small to mid-sized businesses or larger offices without IT | Large companies with in-house IT support |
| Setup & Management | Fully managed by ComTech, or easily self-managed | Requires internal IT for setup, user management, and changes |
| Desk Phone Compatibility | Full support for multiple hardware types | Primarily software/app based |
| Included Features | Faxing, paging, texting, voicemail-to-email, call recording | Basic calling only; other features need third-party apps |
| Support | Local NC-based support, usually under 1 hour | Microsoft support, global queue |
| Integration | Compatible with Microsoft tools, not native | Fully integrated with Teams and Microsoft 365 |
| Video Calling | Not built-in, can pair with Zoom or Teams | Built-in via Microsoft Teams |
| Pricing | Flat monthly rate, includes features and local support | Lower monthly cost, but add-ons increase total price |
Which Business Phone System Is Right for Your Office?
If your business is large, already committed to Microsoft Teams, and has an internal IT department, Teams Phone may be the right fit.
But if you want something easier to manage, packed with features like fax and text messaging, and backed by responsive support here in North Carolina, the ComTech phone system is a better match.
Still Deciding? We Can Help.
If you're comparing VoIP providers in NC or looking to transition from an outdated system, ComTech can help make the choice easier. We offer a free side-by-side feature and pricing comparison so you can see what fits best for your team and budget.
Contact us today and see how simple it is to switch to a phone system designed with North Carolina businesses in mind.
