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Multi-Factor Authentication (MFA): Why You Need It and How to Use It

Multi-Factor Authentication (MFA): Why You Need It and How to Use It

Ethan often gets asked about setting up MFA, or Multi-Factor Authentication. Clients want to know what ComTech recommends, the best way to set it up, and if there are any […]

Response Time VS. Resolution Time Explained for IT Support

Response Time VS. Resolution Time Explained for IT Support

Response time and resolution time in IT support are essential to understand. Every IT provider measures them differently. Ethan defines and explains these terms to highlight their importance and how […]

Think Your Data Isn’t Valuable? Think Again!

Think Your Data Isn’t Valuable? Think Again!

The value of personal and business data cannot be overstated. Ethan often encounters a common misconception: the belief that one’s data is insignificant and not worth protecting. Phrases like “Just […]