As a Platinum Sponsor of the North Carolina Assisted Living Association, ComTech partners with NCALA members to strengthen the operational backbone of senior care facilities across the state. We believe great technology empowers great care—and we're proud to support the communities you serve.
Common IT Challenges
or pain points
We understand the unique technology needs of assisted living communities—including the software you rely on, HIPAA compliance requirements, and the pressure to keep staff, residents, and families connected. Here are some of the common pain points that our Assisted Living IT Services address:
Slow IT Support That Disrupts Care and Operations: Our 1-hour average response time means your staff isn't left waiting when something breaks. In assisted living, delays in support can affect medication logging, shift changeovers, and resident safety. We act fast—so your team can stay focused on care, not chasing down tech help.
Outdated Devices and Unreliable Systems:
Your team needs stable systems—from medication management to resident check-ins. We update and manage your devices so everything works together smoothly and securely across all your locations.
No Strategic IT Planning for Growth:
Adding new facilities? Hiring more staff? We don't just fix problems—we help you plan for expansion, compliance, and long-term IT success through regular reviews and clear recommendations.
Lack of Visibility and Accountability:
You deserve to know what's happening with your technology. Our portal gives your leadership team real-time access to support requests, review training, view billing, and more.
Phone, Wi-Fi, and Communication Issues: From VoIP phone systems to Wi-Fi for residents and staff, we eliminate the "dead zones" and dropped calls that frustrate your team and families. Communication just works—whether it's for a nurse or a Zoom call with family.
See How ComTech Supports North Carolina Assisted Living Facilities
Trusted by Assisted Living Facilities Across North Carolina
We support single and multi-location assisted living communities with secure, responsive, and HIPAA-compliant IT services. From resident check-ins to medication systems, we ensure the technology your team relies on is reliable, protected, and easy to use.
1-Hour Rapid Response Time
Even minor IT delays in senior care can have big consequences—from missed med logs to frustrated staff. That's why ComTech responds fast—typically within one hour—to get your systems back online. Whether it's a down computer, EHR issue, or Wi-Fi outage, we resolve it quickly so your caregivers can focus on residents, not technology problems.
Proactive IT Management for Senior Care Workflows
Outdated systems and aging hardware often go unchecked in assisted living—until something critical breaks. We take a proactive approach with 24/7 monitoring, routine maintenance, and strategic IT planning to keep your technology aligned with your growing operations. We manage your systems so you can manage your care teams.
Advanced Cybersecurity for HIPAA Compliance
Assisted living facilities handle sensitive health and financial data that must be protected. We implement a Zero-Trust cybersecurity model to prevent ransomware attacks, ensure HIPAA compliance, and protect resident information across all locations.
Customized IT Solutions for Assisted Living Communities
Whether you're using PointClickCare, MatrixCare, CareSmartz360, or another system, we tailor our IT support to fit the way your community operates. From medication management tools to secure communication platforms, we keep your staff connected and your systems running smoothly—across every location.
Transparent and Flexible
Agreements
We don't believe in locking assisted living facilities into long-term contracts. ComTech offers simple month-to-month agreements, giving you flexibility as your communities grow or your needs change. No red tape—just responsive, trustworthy support you can count on.
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Our IT Services
At ComTech, we provide a comprehensive range of IT services designed to help small to medium-sized businesses stay secure, efficient, and productive. Our services address the unique needs of businesses with 10 - 100 staff members, ensuring reliable IT support and solutions tailored to your specific requirements.
Managed IT Services
Backup and Disaster Recovery Services
Office 365 License Management
Helpdesk Services
Our Helpdesk Services provide fast, expert technical support for your business. From resolving IT issues to answering technical questions, our team is available to ensure your employees stay productive and your systems run smoothly.
Zero-Trust Cybersecurity
Compliance Services
Navigating industry regulations can be complex, but our Compliance Services ensure your business stays compliant with all relevant standards. We help you implement the necessary safeguards and documentation to meet legal and industry-specific requirements.
VoIP Phone Systems
Upgrade your communication systems with our VoIP Phone Services. We provide scalable, high-quality voice solutions that integrate seamlessly with your IT systems, ensuring reliable and cost-effective business communication.
Server Management
Keep your servers running smoothly and securely with our Server Management services. We handle installation, monitoring, maintenance, and optimization, ensuring that your servers support your business's performance and scalability needs.
Here's What Assisted Living Facility Clients Are Saying About Us
Frequently Asked Questions (FAQs)
What does ComTech's Assisted Living IT Services Include?
How does ComTech help with HIPAA compliance for Assisted Living communities?
Why is cybersecurity important for Assisted Living facilities?
Assisted living facilities manage sensitive resident information—from health records and medication logs to financial and personal data—all of which are prime targets for cyberattacks. Strong cybersecurity helps protect this information, supports HIPAA compliance, and minimizes the risk of data breaches, legal issues, or operational disruptions that could impact care.
Can ComTech support our existing Assisted Living software?
Yes. ComTech supports a wide range of senior care software platforms. Whether you use PointClickCare, MatrixCare, CareSmartz360, or another system, our team provides expert support, integration assistance, and troubleshooting to keep your operations running smoothly across all facilities.
What happens if our Assisted Living IT system goes down?
If your IT systems go down, ComTech is on it—typically within one hour. We respond quickly to restore access to critical tools like EHRs, communication platforms, and medication systems. Our backup and disaster recovery solutions ensure your data is protected and can be recovered fast—so your care routines and resident safety aren't disrupted.
