Assisted Living IT Services
in NC

Support Your Resident and Staff with Reliable, Compliant and Stress-Free Technology

Running multiple assisted living facilities is already a challenge—juggling staff, residents, and regulations. If your IT provider is unresponsive and doesn't understand your operational needs, it's not just frustrating—it's risky.

We specialize in IT Support for assisted living facilities to ensure your team can focus on helping residents and their care. Meanwhile, you have a team you can trust taking care of all your technology so you never have to worry about IT anymore.

As a Platinum Sponsor of the North Carolina Assisted Living Association, ComTech partners with NCALA members to strengthen the operational backbone of senior care facilities across the state. We believe great technology empowers great care—and we're proud to support the communities you serve.

Healthcare worker measures blood pressure of elderly man at home with a digital cuff in a bright room.

Assisted Living Facilities
Choose ComTech—Why?

We understand the unique technology needs of assisted living communities—including the software you rely on, HIPAA compliance requirements, and the pressure to keep staff, residents, and families connected. These are some of the top reasons assisted living operators switch to ComTech:

Slow IT Support That Disrupts Care and Operations: Our 1-hour average response time means your staff isn't left waiting when something breaks. In assisted living, delays in support can affect medication logging, shift changeovers, and resident safety. We act fast—so your team can stay focused on care, not chasing down tech help.

Outdated Devices and Unreliable Systems: Your team needs stable systems—from medication management to resident check-ins. We update and manage your devices so everything works together smoothly and securely across all your locations.

No Strategic IT Planning for Growth: Adding new facilities? Hiring more staff? We don't just fix problems—we help you plan for expansion, compliance, and long-term IT success through regular reviews and clear recommendations.

Lack of Visibility and Accountability: You deserve to know what's happening with your technology. Our portal gives your leadership team real-time access to support requests, review training, view billing, and more.

Phone, Wi-Fi, and Communication Issues: From VoIP phone systems to Wi-Fi for residents and staff, we eliminate the "dead zones" and dropped calls that frustrate your team and families. Communication just works—whether it's for a nurse or a Zoom call with family.

Overview of Durham Ridge Assisted Living's IT solutions for memory care center operations and communication systems

See How ComTech Supports North Carolina Assisted Living Facilities

Explore how assisted living facilities across North Carolina are leveraging ComTech's IT support and cybersecurity services to stay compliant, secure, and efficient. These case studies offer a closer look at the challenges we've solved and the long-term results we've helped clients achieve.

Download our Assisted Living Case Studies to see what's possible with the right technology partner.

Trusted by Assisted Living Facilities Across North Carolina

We support single and multi-location assisted living communities with secure, responsive, and HIPAA-compliant IT services. From resident check-ins to medication systems, we ensure the technology your team relies on is reliable, protected, and easy to use.

1-Hour Rapid Response Time
Even minor IT delays in senior care can have big consequences—from missed med logs to frustrated staff. That's why ComTech responds fast—typically within one hour—to get your systems back online. Whether it's a down computer, EHR issue, or Wi-Fi outage, we resolve it quickly so your caregivers can focus on residents, not technology problems.

Proactive IT Management for Senior Care Workflows
Outdated systems and aging hardware often go unchecked in assisted living—until something critical breaks. We take a proactive approach with 24/7 monitoring, routine maintenance, and strategic IT planning to keep your technology aligned with your growing operations. We manage your systems so you can manage your care teams.

Advanced Cybersecurity for HIPAA Compliance
Assisted living facilities handle sensitive health and financial data that must be protected. We implement a Zero-Trust cybersecurity model to prevent ransomware attacks, ensure HIPAA compliance, and protect resident information across all locations.

Customized IT Solutions for Assisted Living Communities
Whether you're using PointClickCare, MatrixCare, CareSmartz360, or another system, we tailor our IT support to fit the way your community operates. From medication management tools to secure communication platforms, we keep your staff connected and your systems running smoothly—across every location.

Transparent and Flexible Agreements
We don't believe in locking assisted living facilities into long-term contracts. ComTech offers simple month-to-month agreements, giving you flexibility as your communities grow or your needs change. No red tape—just responsive, trustworthy support you can count on.

Experience Matters

43

Minutes or less average response time

30 +

Employees US-based and full time

35+

Years in business

8,000 +

Devices managed

1,800,000 +

Phone Minutes Per Month

5,000 +

Office 365 licenses managed

Our IT Services

At ComTech, we provide a comprehensive range of IT services designed to help small to medium-sized businesses stay secure, efficient, and productive. Our services address the unique needs of businesses with 10 - 100 staff members, ensuring reliable IT support and solutions tailored to your specific requirements.

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Managed IT Services

Our Managed IT Services provide end-to-end management of your IT infrastructure, including proactive monitoring, maintenance, and support. We ensure your systems are secure, updated, and operating at peak performance, allowing you to focus on your business.
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Backup and Disaster Recovery Services

Protect your critical business data with our Backup and Disaster Recovery Services. We provide reliable data backup solutions and rapid recovery options to ensure your business can quickly bounce back from data loss, system failures, or unexpected disasters.
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Office 365 License Management

Simplify your Office 365 management with our comprehensive license management services. We ensure that your licenses are compliant, up-to-date, and optimized, so you can take full advantage of the productivity tools and features Office 365 offers.
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Helpdesk Services

Our Helpdesk Services provide fast, expert technical support for your business. From resolving IT issues to answering technical questions, our team is available to ensure your employees stay productive and your systems run smoothly.

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Zero-Trust Cybersecurity

Enhance your business's security with our Zero-Trust Cybersecurity services. We implement a comprehensive security framework that continuously verifies access to your systems and data, protecting your business against evolving cyber threats.
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Compliance Services

Navigating industry regulations can be complex, but our Compliance Services ensure your business stays compliant with all relevant standards. We help you implement the necessary safeguards and documentation to meet legal and industry-specific requirements.

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VoIP Phone Systems

Upgrade your communication systems with our VoIP Phone Services. We provide scalable, high-quality voice solutions that integrate seamlessly with your IT systems, ensuring reliable and cost-effective business communication.

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Server Management

Keep your servers running smoothly and securely with our Server Management services. We handle installation, monitoring, maintenance, and optimization, ensuring that your servers support your business's performance and scalability needs.

Here's What Assisted Living Facility Clients Are Saying About Us

"Communication is key''

When you make a call, or you have an issue, you're not waiting half the day to hear back. It's very comforting and encouraging. We communicate with families, providers, with each other, even through email and when we can't do that it's a problem. Talk to ComTech, and the difference in...

When you make a call, or you have an issue, you're not waiting half the day to hear back. It's very comforting and encouraging. We communicate with families, providers, with each other, even through email and when we can't do that it's a problem. Talk to ComTech, and the difference in professionalism and knowledge will be obvious.


David Whoie, CTO

Durham Ridge Assisted Living

Frequently Asked Questions (FAQs)

What does ComTech's Assisted Living IT Services Include?
ComTech provides IT Support and services tailored to the unique needs of assisted living facilities. This includes managing systems like PointClickCare, MatrixCare, and CareSmartz360; supporting medication tracking and staff communication tools; maintaining secure and HIPAA-compliant networks; and ensuring your IT environment empowers—not slows down—your ability to care for residents.
How does ComTech help with HIPAA compliance for Assisted Living communities?
ComTech helps assisted living communities stay HIPAA-compliant by securing resident data through strong encryption, user access controls, secure device configurations, and ongoing system reviews. We ensure your IT environment aligns with regulatory standards—helping you avoid violations, pass audits, and build trust with residents and families.
Why is cybersecurity important for Assisted Living facilities?

Assisted living facilities manage sensitive resident information—from health records and medication logs to financial and personal data—all of which are prime targets for cyberattacks. Strong cybersecurity helps protect this information, supports HIPAA compliance, and minimizes the risk of data breaches, legal issues, or operational disruptions that could impact care.

Can ComTech support our existing Assisted Living software?

Yes. ComTech supports a wide range of senior care software platforms. Whether you use PointClickCare, MatrixCare, CareSmartz360, or another system, our team provides expert support, integration assistance, and troubleshooting to keep your operations running smoothly across all facilities.

What happens if our Assisted Living IT system goes down?

If your IT systems go down, ComTech is on it—typically within one hour. We respond quickly to restore access to critical tools like EHRs, communication platforms, and medication systems. Our backup and disaster recovery solutions ensure your data is protected and can be recovered fast—so your care routines and resident safety aren't disrupted.

Contact ComTech

Make sure your assisted living IT systems are secure, HIPAA-compliant, and built for reliability. Contact ComTech today to learn how our IT Services can support your senior care community in North Carolina.

Get in Touch

Support: (336) 570-9409

Sales:
(336) 443-0061

Email: [email protected]

HQ: 1204 S. Main St. Graham, NC 27253

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