November 24, 2025
Holiday stress is already high; the last thing your customers need is frustrating tech glitches. As shoppers rush to complete last-minute errands and employees balance family time, expectations run especially high. Avoid tech mishaps that could sour their experience with your business.
Consider this your essential Holiday Technology Etiquette Guide—because being the business that causes a bad day is one role best avoided.
1. Update Your Online Business Hours Before Customer Frustrations Arise
Imagine a customer racing across town on their lunch break only to find your doors locked because your online hours were inaccurate. That's a quick way to create dissatisfied customers.
Where to update your holiday hours:
- Your Google Business Profile, the key platform for visibility.
- Social media accounts like Facebook, Instagram, and Yelp.
- Your website banner, displaying a clear holiday schedule.
- Apple Maps, since many users rely on it for directions.
Example update: "Happy Holidays! Our office will be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to celebrate with family. We'll resume normal hours Monday morning—perhaps a bit groggy from turkey but eager to assist!"
2. Craft Warm, Genuine Out-of-Office Replies That Connect
If you're closing or taking personal time, don't leave emails unanswered without explanation. A well-written auto-reply acts as your approachable greeting, blending professionalism and friendliness.
Sample out-of-office message: "Thank you for your message! We're closed for Thanksgiving from Nov. 28 to Dec. 1 but will reply promptly once we're back and caffeinated. For urgent matters, please call our support line at (XXX) XXX-XXXX. Warm wishes for a wonderful holiday!"
3. Keep Out-of-Office Messages Simple — No Need to Overshare
Keep your messages concise. Customers don't need to know personal details like your travel itinerary or social gatherings. Sharing too much can even raise security concerns.
Focus on essential info like absence dates, when they can expect a reply, and who to contact in emergencies. Save the fun stories for your social channels.
4. Double-Check Your Phone System to Avoid Caller Frustration
During busy holidays, callers are often pressed for time. Ensure your voicemail greeting matches your current hours and provides helpful directions.
Pro tip: Make a test call to your own number. You'd be surprised how outdated greetings can confuse customers.
Example voicemail: "You've reached [Business Name]. We're currently closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent assistance, press 1 to reach our on-call team. Happy Holidays, and thank you for your patience!"
5. Communicate Shipping Deadlines Early to Avoid Last-Minute Panic
If your business ships products, clearly state your cut-off dates well in advance. Display "order by" deadlines prominently online and send customer reminders.
Unexpected delays cause frustration and damage trust. Avoid disappointed customers explaining why their gifts won't arrive on time.
In Summary: Polished Tech Etiquette Creates Happy Customers and Thriving Business
Delivering respectful and clear tech communication isn't complicated. By setting transparent expectations and communicating warmly and clearly, you enhance your customers' experience and protect your reputation throughout the holiday season.
Ultimately, your goal is to make customers feel valued—even when you're taking a break.
Need support ensuring your tech systems and customer communications shine this holiday season? Call us at (336) 443-0061 or click here to schedule your free 15-Minute Discovery Call. Let's explore easy ways to keep your business running smoothly while you enjoy a well-earned holiday break.
