Mastering the ConnectUC Desktop and Mobile Apps: A Comprehensive Guide

Getting Started with the ConnectUC Desktop App

The ConnectUC Desktop App transforms your computer into a full-featured phone system. Here's how to get started and leverage its features effectively.

Setting Up the ConnectUC Desktop App

1. Accessing the App: Open a web browser and navigate to app.connect.io. Use the username and password provided by your IT team. Typically, the username format is your extension number followed by your company name.
2. Granting Permissions: When prompted, allow the browser to play audio and access your microphone. These permissions are essential for making and receiving calls.

Key Features of the Desktop App

Calls Menu

• Call History: View a detailed log of your incoming, outgoing, and missed calls. If call recording is enabled, recordings can be accessed directly from the app.
• Making Calls: Initiate new calls using the "New Call" button or dial directly from the call history.

Voicemail Menu

• Accessing Messages: Review and manage your voicemails effortlessly. The app also allows access to recently deleted voicemails.

Parking Menu

• What Is Call Parking?: This feature acts as a public hold. For example, if a call needs to be transferred, it can be placed on park, and another team member can retrieve it from their device.
• Visibility: The app shows who parked the call, the number on park, and how long the call has been parked.

Attendant Menu

• Call Transfers: Manage active calls by dragging and dropping them to specific contacts.
• Contact Status: Instantly see the availability of team members, whether they are on a call or free to receive one.

Chat and SMS Menus

• Internal Chat: Communicate directly with colleagues using the built-in chat feature.
• Text Messaging: Manage SMS conversations from your personal or shared company numbers. This is especially useful for responding to client inquiries from the main company line.

Additional Features

• Contacts: Access the full directory of your company contacts and check their availability.
• Faxing: Send and receive faxes directly within the app, with options to manage shared or individual fax numbers.
• Custom Settings: Adjust preferences for audio devices, voicemail settings, and ringtones to suit your needs.

Exploring the ConnectUC Mobile App

The ConnectUC Mobile App ensures that your business communications are seamless, even on the go. With features tailored for mobility, it's a powerful extension of your office phone system.

Installing the Mobile App

1. Download the App: Search for "ConnectUC" in the Google Play Store (for Android) or the App Store (for iOS).
2. Granting Permissions: During setup, allow the app to make calls, record audio, and optionally access your phone contacts.

Navigating the Mobile App

Home Screen and Calls Menu

• Recent Calls: Access your call history and listen to recordings if call recording is enabled.
• Quick Actions: Use the "New" button to initiate calls, add contacts, or send text messages from any screen.

Voicemail Menu

• Playback: Quickly listen to voicemails and manage messages directly from the app.

Contacts Menu

• Integrated Directory: View company contacts and, if enabled, personal contacts from your phone.
• Availability Indicators: Easily check whether team members are available, busy, or on a call.

SMS Menu (Texting)

• Shared and Individual Numbers: Send and receive messages using either a personal line or a shared company number. This flexibility ensures consistent client communication.

Park Menu

• How It Works: Place calls on park to transfer them between team members. The app shows the duration of parked calls and allows retrieval with a single tap.

Device Settings

• Do Not Disturb (DND): Stops calls from ringing across all devices, including desk phones, the desktop app, and the mobile app.
• Disable Calls: Silences calls only on the mobile app while allowing other devices to ring.