December 18, 2024
ComTech's 2024 Highlights and What's Ahead for
2025
Highlights from 2024
Cybersecurity Events Managed
This year, ComTech managed over 250,000 cybersecurity events, translating into more than 25,000 support tickets. These tickets covered everything from cybersecurity incidents to new user setups and computer replacements. The best part? Zero ransomware events for the second consecutive year! This achievement underscores the ongoing commitment to keeping systems safe and secure.
Maintaining Quick Response Times
Fast response times are crucial, and in 2024, ComTech maintained an average response time of less than one hour. Ensuring prompt service will remain a top priority in 2025.
New Tools and Programs Launched
Client Portal
This year, the Client Portal was introduced, a central hub where clients can:
- Track support tickets
- View invoices
- Access critical support information like holidays
and emergency contact numbers.
If you haven't explored the Client Portal yet, log in and discover how it can streamline your interactions with ComTech.
FlexTech Program
With Windows 10 reaching End-of-Life in October 2025, many businesses face the challenge of replacing outdated machines. To help ease this transition, ComTech launched FlexTech, a program that eliminates large upfront costs with flexible monthly payments. FlexTech is designed to make IT budgeting more manageable while keeping your technology current.
CyberHero Academy
This program empowers employees to become cybersecurity heroes for your business. Through two hours of in-person or virtual training, your team can learn essential skills such as:
- Creating strong passwords
- Recognizing phishing emails
- Browsing the web safely
This training covers everything your employees need to know to keep your business safe.
CONNECT 2024 Success
CONNECT, formerly known as CyberCon, was a resounding success. While a car was not given away like last year's Corvette, the event had a significant impact. Together with our clients, we donated over $50,000 to Little Pink Houses of Hope. The event also featured valuable insights and networking opportunities, continuing our tradition of combining learning with giving back.
Looking Ahead
to 2025
Meeting with Your Client Success
Manager
Start the year right by meeting with your Client Success Manager. During these sessions, ComTech recommends:
- Reviewing monthly services and licenses (e.g., Office 365, Adobe) to ensure you're only paying for what you need.
- Preparing for Microsoft's 5% license price increase, expected in March or April 2025.
Your Client Success Manager is here to help navigate these changes and optimize your IT budget.
FlexTech Program
FlexTech will be a game-changer for 2025. Your Client Success Manager can show you how the program compares to outright purchases and explain its additional benefits. Whether you're replacing machines due to Windows 10's end of life or planning for future growth, FlexTech provides a scalable, budget-friendly solution. Learn more here: https://comtechnc.com/flextech
Plan for CONNECT 2025
We're already preparing for next year's CONNECT event, scheduled for September 26, 2025. If you attended this year, you know it's an event you won't want to miss—especially given the exciting teaser about a potential giveaway!
CyberHero Training
As cybersecurity threats evolve, equipping your employees with the tools to defend against them is more important than ever. Schedule a CyberHero Academy Training session to ensure your employees know everything to keep your business safe.
Next Steps
As you plan for 2025, here are a few actionable steps to ensure a successful year:
- Schedule a client success meeting to review services, licenses, and IT needs.
- Log in to the Client Portal to access emergency contact details and review 2025 holidays.
- Save the date for CONNECT 2025, set for September 26, 2025.
- Book a CyberHero Academy Training to empower your team with critical cybersecurity knowledge.
From all of us at ComTech, thank you for being part of an incredible 2024. If we don't connect before the holidays, we wish you a Merry Christmas and a Happy New Year!
If you'd like to learn more about preparing for 2025, don't hesitate to reach out. https://comtechnc.com/contact-us.
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