Response time and resolution time in IT support are essential to understand. Every IT provider measures them differently. Ethan defines and explains these terms to highlight their importance and how […] Continue Reading

The value of personal and business data cannot be overstated. Ethan often encounters a common misconception: the belief that one’s data is insignificant and not worth protecting. Phrases like “Just […] Continue Reading

Ransomware attacks can happen to any business, no matter its size. Change Healthcare, a large company involved in processing backend payments for healthcare, recently fell victim to such an attack. […] Continue Reading