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Why Customer Experience Matters in IT
Small businesses across North Carolina face real cybersecurity threats every day. Unfortunately, many are underserved or simply overwhelmed by industry jargon, which makes it difficult to make well-informed decisions. We recognize the critical role of clear communication in bridging this gap. That’s why our team undertook the rigorous WCCXT certification, an intensive three-month program designed specifically for IT providers and managed services firms. To date, only 33 IT companies in the U.S. have earned the right to be WCCXT certified and it will soon be seen as the gold standard in the industry for those that value excellent service and experience. This program addresses the common communication challenges seen in our industry and gives our team the tools to simplify complex technical concepts into straightforward solutions.
The Certification Process: Going Beyond Basics
Not every company completes the WCCXT certification; it requires a significant transformation in how service is delivered and how clients are supported. This training demanded that we deploy these strategies within ComTech, ensuring that every interaction—whether it’s resolving a technical issue, assisting with cybersecurity, or helping a business with compliance—becomes an opportunity for clear, empathetic, and efficient service.
The result? Our clients can expect to feel more informed and empowered, with access to IT solutions that aren’t just functional but truly supportive of their goals.
Filling Communication Gaps to Support Local Businesses
The IT industry has long been known for its “geek speak,” leaving many business leaders feeling frustrated and left out of the conversation when they need help the most. With our WCCXT training, ComTech is bridging this gap, providing IT Support for North Carolina Small Businesses with the peace of mind that their technology and data are in knowledgeable, communicative hands.
“Achieving the WCCXT certification has been an important step for us. We’re now better equipped to serve our clients in ways that go beyond technical support; we’re giving them the confidence to navigate IT decisions that protect and grow their businesses,” shared Dirk Munson, Director of Support Services.
What This Means for Our Clients
Our goal has always been to simplify technology for our clients so they can focus on what they do best: running their businesses. Through this certification, ComTech has joined a select group of IT service providers committed to not only meeting but exceeding industry standards in client service. With the WCCXT certification, ComTech offers more than IT support—we’re providing a more accessible, client-centered experience that empowers local businesses.
ComTech has proudly served the North Carolina area for over 35 years, specializing in IT support for professional service sectors like healthcare, finance, and manufacturing. Our services protect against cyber threats, aid with compliance, and ensure that business technology “just works,” so our clients can concentrate on growing their businesses with confidence.
We are excited to bring this new level of service to our clients and look forward to making IT support a more transparent, empowering experience for all.
If you are not receiving excellent service from your NC IT Support company, we would love to talk with you. Contact us at https://comtechnc.com/contact-us
