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Master Service Agreement

Rev.081021

THIS MASTER SERVICE AGREEMENT (“Agreement”) is made between (ComTech Computer Services, Inc. dba ComTech Network Solutions) (“Master Service Provider” or “MSP”), located at 1204 South Main Street Graham NC and you the (“Customer”).

  1. SCOPE OF AGREEMENT. This Agreement serves as a master agreement and applies to Customer’s purchases from MSP, of services (“Services”), as well as licenses for software, hardware, support and maintenance services, and/or subscription services (collectively, “Product”). Customer hereby engages and retains MSP to render Services as more particularly set forth in Addendum A (the “Statement of Work”) attached hereto and incorporated herein by reference. No Product or Services will be provided under this Agreement alone, but may require the execution of a written or electronic purchase order form, or other mutually acceptable order documentation, which contains terms relating to this Agreement, each of which must be executed by both parties and, upon such execution, is deemed incorporated in this Agreement for all purposes. The parties hereby further agree that the parties may execute multiple Orders and Statements of Work under this Agreement. In the event of any conflict between the terms of the Purchase Order and Statement of Work and those of this Agreement, the terms of the Purchase Order or Statement of Work will prevail over this Agreement.
  2. TERM AND TERMINATION. This Agreement will begin on the Effective Date and will continue until each Order expires or is terminated. MSP may: (a) terminate a specific Order if Customer fails to pay any applicable fees due for that Order within 30 days after receipt of written notice from MSP of non-payment; and/or (b) terminate this Agreement or an Order if Customer commits any other material breach of this Agreement and fails to cure such breach within fifteen (15) days after receipt of written notice from MSP. If an Order for Services is terminated, Customer will promptly pay MSP for Services rendered, and expenses incurred through the termination date.Customer may (a) terminate this Agreement or an Order if MSP commits any other material breach of this Agreement and fails to cure such breach within fifteen (15) days after receipt of written notice from Customer; and/or (b) terminate for any reason with thirty (30) days written notice to MSP.
  3. PAYMENT. Customer will pay MSP all fees due upon receipt of an invoice specifying the amounts due (“Fees”). All Fees payable under this Agreement are exclusive of sales, use, excise, and any other applicable transaction taxes, which Customer will pay (excluding taxes based upon the net income of MSP). If payment is not received on or before any invoice due date, interest shall begin to accrue and be payable at the lesser of the maximum rate permitted under applicable law or at the rate of one and one-half percent (1.5%) (or any other interest rate in accordance with the state’s law) per month from the date due until paid in full. Customer shall pay all expenses, including actual attorneys’ fees, incurred by MSP or its representatives in enforcing its rights under this Agreement, provided that MSP is successful on the merits. Customer’s obligation to pay undisputed amounts due for Services and MSP’s right to all such amounts are absolute and unconditional. Customer is not entitled to setoff of such amounts. All Fees will be detailed in an Order. Unless otherwise stated in a Purchase Order, Customer agrees to pay or reimburse MSP for all actual, necessary, and reasonable expenses incurred by MSP in performance of such Purchase Order, which are capable of verification by receipt. MSP will submit invoices to Customer for such fees and expenses either upon completion of the Services, or at stated intervals, in accordance with the applicable Purchase Order or Statement of Work.
  4. CONFIDENTIALITY AND NON-DISCLOSURE. Both Parties to this Agreement recognize that, from time to time, they may come into contact with information that the other Party considers confidential. Confidential Information is defined for this Agreement as all information (whether written or oral) that comes into a Party’s possession under or in connection with this Agreement that is reasonably considered by the disclosing Party to be confidential and is clearly identified as confidential. The Parties shall keep all Confidential Information in strict confidence.
    The recipient will use a reasonable standard of care in protecting Confidential Information, which will not be less than the standard of care the recipient uses to protect its own confidential information; only use Confidential Information to perform its obligations and exercise its rights under this Agreement; not disclose Confidential Information to any third party; when requested by the disclosing Party, return or destroy the Confidential Information.
  5. PROVISION OF MATERIALS AND SERVICES TO MSP. Customer agrees to timely furnish, at its own expense, all personnel, all necessary computer hardware, software and related materials and appropriate and safe workspaces for purposes of MSP performing the services. Customer will also provide MSP with access to all information, passwords and facilities requested by MSP that is necessary for MSP to perform the services. Access may be denied for any reason at any time, however if access to information, passwords or facilities is denied, Customer understands that the MSP may be unable to perform their duties adequately and if such a situation should exist, the MSP will be held harmless.
  6. WORKING ENVIRONMENT. Customer shall provide a suitable working environment for any Equipment located at Customer’s facility. Such environment includes, but is not limited to the appropriate temperature, static electricity and humidity controls and properly conditioned electrical supply for each piece of Equipment. Customer shall bear the risk of loss of any Equipment located at Customer’s facility.
  7. CUSTOMER RESPONSIBILITY FOR EQUIPMENT. Customer acknowledges that from time to time (a) MSP may identify additional items that need to be purchased by Customer, and (b) changes in Customer’s systems may be required in order for MSP to meet Customer’s requirements. In connection therewith, Customer agrees to work in good faith with MSP to effectuate such purchases or changes. In the event that MSP is required to purchase any assets, including computer hardware and/or software, in connection with MSP providing the services, all such assets will remain the sole property of MSP unless specifically purchased and paid for by the customer. Customer will be responsible for the quality, completeness and workmanship of any item or service furnished by it and for ensuring that the materials provided to MSP do not infringe or violate the rights of any third party.It is the Customers responsibility for any failure or malfunction of electrical or telecommunications infrastructure or services that causes damage to MSP’s products or services and MSP disclaims all responsibility for any loss including data.
  8. CUSTOMER DATA OWNERSHIP AND RESPONSIBILITY. Customer shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of any data, information or material proprietary submitted by Customer to MSP.8.1. Software Installation or Replication. If MSP is required to install or replicate Customer software as part of the Services, Customer will independently verify that all such software is properly licensed. Customer’s act of providing any software to MSP will be deemed Customer’s affirmative acknowledgement to MSP that Customer has a valid license that permits MSP to perform the Services related thereto. In addition, Customer will retain the duty and obligation to monitor Customer’s equipment for the installation of unlicensed software unless MSP in a written statement of work (“SOW”) expressly agrees to conduct such monitoring. Customer will indemnify and hold harmless MSP against all damages and expenses it may incur (including reasonable attorney’s fees and disbursements) related to Customer providing infringing materials to MSP or any Customer breach of this Section.
  9. INTELLECTUAL PROPERTY. MSP retains all intellectual property rights in any property invented or composed in the course of or incident to the performance of this Agreement, as well as any software, materials, or methods created prior to or after conclusion of any work. Customer acquires no right or interest in any such intellectual property, by virtue of this Agreement or the work performed under this Agreement.9.1. Customer may only use and disclose Product in accordance with the terms of this Agreement and applicable Order. MSP reserves all rights in and to the Product not expressly granted in this Agreement. Customer may not disassemble or reverse engineer any software Product, or decompile or otherwise attempt to derive any software Product’s source code from executable code, except to the extent expressly permitted by applicable law despite this limitation, or provide a third party with the results of any functional evaluation, or benchmarking or performance tests on the Products, without MSP’s prior written approval. Except as expressly authorized in this Agreement or an Order, Customer may not (a) distribute the Product to any third party (whether by rental, lease, sublicense or other transfer), or (b) operate the Product in an outsourcing or MSP business to process the data of third parties. Additional usage restrictions may apply to certain third-party files or programs embedded in the Product – applicable installation instructions or release notes will contain the relevant details./9.2. License Agreements.(a) License. Subject to the terms of this Agreement, MSP grants Customer a perpetual, non-exclusive, non-transferable license to use and modify all programming, documentation, reports, and any other product provided as part of the Services solely for its own internal use. /(b) Pre-Existing License Agreements. Any software product provided to Customer by MSP as a reseller for a third party, which is licensed to Customer under a separate software license agreement with such third party, will continue to be governed by the third-party license agreement./(c) EULA. Customer hereby consents permission to MSP to sign all EULA’s necessary for any software product installed on Customer’s computer system.9.3. Third-Party Products. Product warranties for third party products, if any, are provided by the manufacturers thereof and not by MSP. MSP’S sole obligation is to act on behalf of Customer to assist in the satisfaction of any such warranty.
  10. WARRANTY. MSP warrants that it will perform the Services substantially in accordance with the specifications set forth whether under this Agreement, a purchase order, other work order or otherwise in connection with any of them. For any breach of the foregoing warranty, MSP will exercise commercially reasonable efforts to re-perform any non-conforming services that were performed within the ten (10) business day period immediately preceding the date of Customer’s written notice to MSP specifying in reasonable detail such non-conformance. If MSP concludes that conformance is impractical, then MSP will refund all fees paid by Customer to MSP hereunder, if any, allocable to such nonconforming Services.Notwithstanding the above, MSP does not warrant its products or services beyond a reasonable standard or skill consistent with industry standards. MSP does not guarantee or promise any cost savings, profits, or returns on investment.
  11. SOFTWARE HARDWARE & SECURITY. Customer understands and agrees that data loss or network failures may occur, whether or not foreseeable, if the Customer fails to maintain proper security for its computer and information system including software and hardware updates. Customer therefore warrants that it will follow software and hardware updates and maintain specific security standards, policies, procedures set forth in Addendum B (the “Network Security”) attached hereto and incorporated herein by reference.
  12. TERRORISM AND CYBER TERRORISM. In no event, including the negligent act or omission on its part, shall MSP, whether under this Agreement, a purchase order, other work order or otherwise in connection with any of them, be liable in contract, tort, third-party liability, breach of statutory duty or otherwise, in respect of any direct, indirect or consequential losses or expenses, including without limitation loss of anticipated profits, company shut-down, third-party loss or injury, any loss because of data breach, any loss of personally identifiable or protected information, goodwill, use, market reputation, business receipts or contracts or commercial opportunities, whether or not foreseeable, if such loss was the result of or arose from any act of terrorism, strike or similar labor action, war, invasion, act of foreign enemy, hostilities or warlike operations, civil war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to an uprising, or any action taken in controlling, preventing or suppressing any of these things, including any such act or series of acts of any person or group(s) or persons, whether acting alone or on behalf of or in connection with any organization(s), committed for political, religious or ideological purposes including but not limited to the intention to influence any government and/or to put the public in fear for such purposes by using activities perpetrated electronically that are directed towards the destruction, disruption or subversion of communication and information systems, infrastructure, computers, telecommunications or electronic networks and/or its content thereof or sabotage and or threat therefrom.
  13. TELEMARKETING & UNSOLICITED EMAILS. In no event, including the negligent act or omission on its part, shall MSP, whether under this Agreement, a purchase order, other work order or otherwise in connection with any of them, be liable in contract, tort, third-party liability, breach of statutory duty or otherwise, in respect of any direct, indirect or consequential losses or expenses, including without limitation loss of anticipated profits, company shut-down, third-party loss or injury, any loss because of data breach, any loss of personally identifiable or protected information, goodwill, use, market reputation, business receipts or contracts or commercial opportunities, whether or not foreseeable, if the Customer’s data is breached because of the distribution of unsolicited email, direct mail, facsimiles, telemarketing or because of the collection of information by means of electronic “spiders”, “spybots”, “spyware”, wiretapping, bugging, video cameras or identification tags.
  14. EXTRAORDINARY EVENTS. In no event, including the negligent act or omission on its part, shall MSP, whether under this Agreement, a purchase order, other work order or otherwise in connection with any of them, be liable in contract, tort, third-party liability, breach of statutory duty or otherwise, in respect of any direct, indirect or consequential losses or expenses, including without limitation loss of anticipated profits, company shut-down, third-party loss or injury, any loss because of data breach, any loss of personally identifiable or protected information, goodwill, use, market reputation, business receipts or contracts or commercial opportunities, whether or not foreseeable, if such loss was the result of or arose from any failure or malfunction of electrical or telecommunications infrastructure or services not under MSP’s control, any satellite failure, or from any fire, flood, earthquake, volcanic eruption, explosion, lighting, wind, hail, tidal wave, landslide, act of God or other physical event.
  15. LIMITATIONS OF LIABILITY. EXCEPT AS OTHERWISE NOTED IN THIS AGREEMENT, UNDER NO CIRCUMSTANCES SHALL MSP BE LIABLE TO CUSTOMER FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY AMOUNT IN EXCESS OF THE LICENSE FEE OR FOR INDIRECT DAMAGES, LOSS OF GOOD WILL OR BUSINESS PROFITS, WORK STOPPAGE, DATA LOSS, COMPUTER FAILURE OR MALFUNCTION, ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSS, OR EXEMPLARY OR PUNITIVE DAMAGES, EXCEPT WITH RESPECT TO INDEMNITIES ARISING OUT OF IP CLAIMS. UNDER NO CIRCUMSTANCES, SHALL MSP’S AGGREGATE LIABILITY ARISING FROM OR OUT OF OR RELATING TO THIS AGREEMENT EXCEED THE FEES PAID UNDER THIS AGREEMENT.MSP SHALL NOT BE LIABLE TO CUSTOMER FOR ANY DELAY IN DELIVERY OR PERFORMANCE, OR FAILURE TO DELIVER OR PERFORM AT OR WITHIN THE DEADLINES SET FORTH IN THIS AGREEMENT UNLESS SUCH DELAY OR FAILURE IS A RESULT OF MSP’S NEGLIGENCE.
  16. INSURANCE. MSP agrees to maintain sufficient insurance coverage to enable it to meet its obligations created by this Agreement and by law. Without limiting the foregoing, to the extend this Agreement creates exposure generally covered by the following insurance policies, MSP will maintain at its own sole cost and expense at least the following insurance covering its obligations under this Agreement: (a) Commercial General Liability including (i) bodily injury, (ii) property damage, (iii) contractual liability coverage, and (iv) personal injury, in an amount not less than One Million Dollars ($1,000,000) per occurrence; (b) Business Automobile Liability for owned, hired and non-owned vehicles in an amount of not less than One Million Dollars ($1,000,000) for each accident; (c) Workers Compensation at statutory limits; and (d) Professional Liability Insurance covering errors and omissions and wrongful acts in the performance of the Services. Such insurance will bear a combined single limit per occurrence of not less than One Million Dollars ($1,000,000).
  17. DISCLAIMERS. The express remedies set forth in this Agreement will constitute Customer’s exclusive remedies, and MSP’s sole obligation and liability, for any claim (a) that a Service or deliverable provided hereunder does not conform to specifications or is otherwise defective, or (b) that the Services were performed improperly.MSP shall not be responsible for impairments to the Services caused by acts within the control of Customer or its employees, agents, contractors, suppliers or licenses, the interoperability of Customer applications, or other cause reasonably within Customer’s control and not reasonably related to services provided under this Agreement.EXCEPT FOR THE WARRANTIES MADE BY MSP IN SECTION 10, WHICH ARE LIMITED WARRANTIES AND THE ONLY WARRANTIES PROVIDED TO CUSTOMER, THE SERVICES AND DELIVERABLES ARE PROVIDED STRICTLY “AS-IS.” MSP DOES NOT MAKE ANY ADDITIONAL WARRANTIES, EXPRESSED, IMPLIED, ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, OR STATUTORY, AS TO THE DELIVERABLES OR SERVICES PROVIDED HEREUNDER, OR ANY MATTER WHATSOEVER. THE PARTIES DISCLAIM ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, TITLE AND NON-INFRINGEMENT.MSP DOES NOT WARRANT THAT THE SERVICES OR ANY DELIVERABLES WILL MEET ANY CUSTOMER REQUIREMENTS NOT SET FORTH HEREIN, THAT ANY DELIVERABLES WILL OPERATE IN THE COMBINATIONS THAT CUSTOMER MAY SELECT FOR USE, THAT THE OPERATION OF ANY DELIVERABLES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ALL ERRORS WILL BE CORRECTED. IF PRE-PRODUCTION (E.G., “ALPHA” OR “BETA”) RELEASES OF SOFTWARE ARE PROVIDED TO CUSTOMER, SUCH COPIES ARE PROVIDED “AS-IS” WITHOUT WARRANTY OF ANY KIND.No statement by any MSP employee or agent, orally or in writing, will serve to create any warranty or obligation not set forth herein or to otherwise modify this Agreement in any way whatsoever.
  18. SEVERABILITY. If any provision of this Agreement is determined by a court of competent jurisdiction to be illegal or unenforceable, such provision shall be automatically reformed and construed so as to be valid, operative and enforceable, to the maximum extent permitted by law or equity while preserving its original intent. The invalidity of any part of this Agreement shall not render invalid the remainder of this Agreement.
  19. AMENDMENT. This Agreement may not be amended except by a writing executed by an authorized individual MSP.
  20. RELATIONSHIP. The Parties are independent parties; and this Agreement does not make the Parties principal and agent, partners, employer and employee; nor does it create a joint venture.
  21. LAW. This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina without reference to principles of conflicts of laws. The Parties irrevocably submit to the exclusive jurisdiction of the courts of the State of North Carolina.
  22. WAIVER. Failure by either Party to insist upon strict performance of any provision herein shall not be deemed a waiver by such Party of its rights or remedies, or a waiver by it of any subsequent default by the other Party.
  23. FORCE MAJEURE. With the exception of Customer payment for service rendered, neither party shall be responsible for any failure to perform or delay caused where such failure or delay is due to circumstances reasonably beyond the party’s control. This includes fire, flood, earthquake, volcanic eruption, explosion, lightening, wind, hail, tidal wave, landslide, act of God or any other physical event.
  24. ASSIGNMENT. Customer may not assign its rights or obligations under this Agreement without MSP’s prior written consent which shall not be unreasonably withheld.
  25. COUNTERPART AND ELECTRONIC SIGNATURES. This Agreement may be executed in any number of counterparts, each of which shall be deemed to be an original and all of which together shall be deemed to be one and the same instrument. The Customer’s electronic signature of this Agreement shall have the same validity and effect as a signature affixed by the Customer’s hand.
  26. ENTIRE AGREEMENT. This Agreement constitutes the entire agreement by and between the Parties regarding the subject matter contained herein and supersedes all prior and contemporaneous undertakings and agreement of the Parties, whether written or oral, with respect to such subject matter.

Appendix A (Statement of Work)

  1. Fees and Payment ScheduleFees will be invoiced to Client on a Monthly basis and will become due and payable within 30 days receipt of the invoice. Services will be suspended if payment is not received within 10 days following date due. Late fees will also be applied to past due invoices.
  2. TaxesIt is understood that any Federal, State or Local Taxes applicable shall be added to each invoice for services or materials rendered under this Agreement. Client shall pay any such taxes unless a valid exemption certificate is furnished to Service Provider for the state of use.
  3. CoverageRemote Helpdesk and Vendor Management of Client’s IT networks will be provided to the Client by Service Provider primarily through remote means between the hours of 8:00 am – 5:00 pm Monday through Friday, excluding ComTech holidays. Monitoring Services will be provided 24/7/365. Hardware costs of any kind are not covered under the terms of this Agreement.Support and EscalationService Provider will respond to Client’s Service Tickets within 24 hours and with best effort after hours or on holidays. Service Tickets must be opened by email to our Help Desk at support@comtechnc.com or by phone. Each request will be assigned a Service Ticket number for tracking.Service outside Normal Working HoursEmergency services performed outside of the hours of 8:00 am – 5:00 pm Monday through Friday shall be subject to overtime rates. Work performed during business hours as an emergency situation also incurs the Emergency/Overtime billing rate. The customer will always be notified in advance when Emergency or Overtime work is a billable item. It is the customer’s choice as to when work is performed and if the urgency warrants the use of overtime hours/charges. Customer approval must be given before work can begin in these situations, so no surprise invoices are generated.Limitation of LiabilityIn no event shall Service Provider be held liable for indirect, special, incidental or consequential damages arising out of service provided hereunder, including but not limited to loss of profits or revenue, loss of use of equipment, lost data, costs of substitute equipment or other costs.Additional Maintenance ServicesHardware/System SupportHardware covered by manufacturer’s warranty will be sourced through the manufacturer. Hardware not covered by a manufacturer’s warranty will be obtained at current market value if possible. Client is responsible for the cost of all parts and shipping charges. All Software must be Genuine, Currently Licensed and Vendor-Supported. If Client cannot provide their licensed software in order to carry out a repair, then the software will need to be purchased at Client’s expense. Should any hardware or systems fail to meet these provisions, they will be excluded from this Service Agreement. Should 3rd Party Vendor Support Charges be required in order to resolve any issues, these will be passed on to the Client after first receiving the Client’s authorization to incur them. Hardware and Software inadequate or too far out of date to perform their duty will be recommended for replacement and may not be eligible for support at the discretion of ComTech.Monitoring ServicesService Provider will provide ongoing monitoring and security services of all critical devices. Upon request, the Service Provider will provide monthly reports as well as document critical alerts, scans and event resolutions to Client. Should a problem be discovered during monitoring, Service Provider shall make every attempt to rectify the condition in a timely manner through remote means and then dispatch an onsite technician if necessary.
  4. Suitability of Existing EnvironmentMinimum Standards Required for ServicesIn order for Client’s existing environment to qualify for Service Provider’s Managed Services, the following requirements must be met:1. All Servers with Microsoft Windows Operating Systems must be running currently supported versions, and have all of the latest Microsoft Service Packs and Critical Updates installed.
    2. All Desktop PC’s and Notebooks/Laptops with Microsoft Windows Operating Systems must be running currently supported versions, and have all of the latest Microsoft Service Packs and Critical Updates installed.
    3. All Server and Desktop Software must be Genuine, Licensed and Vendor-Supported.
    4. The environment must have a currently licensed, up-to-date and Vendor-Supported Server-based Antivirus Solution protecting all Servers, Desktops, Notebooks/Laptops, and Email.
    5. The environment must have a currently licensed, Vendor-Supported Server-based Backup Solution.
    6. The environment must have a currently licensed, Vendor-Supported Hardware Firewall between the Internal Network and the Internet.
    7. Any Wireless data traffic in the environment must be secured with a minimum of 128-bit data encryption.
    8. Environmental conditions such as heat, dust and power stability must be maintained to levels recommended by service provider.Costs required to bring Client’s environment up to these Minimum Standards are not included in this Agreement.
  5. Excluded ServicesService rendered under this Agreement does not include:1. The cost of any parts, equipment or shipping charges of any kind.
    2. The cost of any Software, Licensing or Software Renewal or Upgrade Fees of any kind.
    3. The cost of any 3rd Party Vendor or Manufacturer Support or Incident Fees of any kind.
    4. Failure due to acts of God, building modifications, power failures, vandalism, theft or other adverse environmental conditions or factors.
    5. Training Services of any kind.
    6. Projects
    7. Cabling / Infrastructure
  6. SchedulingOn-Site service calls will be scheduled. Our technicians work on tight schedules so if work cannot begin on time then please reschedule the service call for a more convenient time. Unproductive time waiting on-site will be billable at normal rates.
  7. MiscellaneousThis Agreement shall be governed by the laws of the State of North Carolina. It constitutes the entire Agreement between Client and Service Provider for monitoring/maintenance/service of the equipment. Its terms and conditions shall prevail should there be any variance with the terms and conditions of any order submitted by Client.Service Provider is not responsible for failure to render services due to circumstances beyond its control including, but not limited to, acts of God.
  8. Acceptance of Service AgreementThis Service Agreement covers only those services and equipment listed in the original proposal. Service Provider must deem any equipment/services Client may want to add to this Agreement after the effective date acceptable. The addition/deletion of equipment/services if acceptable to Service Provider, shall result in an adjustment to the Client’s monthly charges.

Addendum B
(Software, Hardware & Security)

Customer understands and agrees that data loss or network failures may occur, whether or not foreseeable, if the Customer fails to maintain proper security for its computer and information system including software and hardware updates. ComTech Network Solutions therefore advises that you as the Customer warrant that you will follow software and hardware updates and maintain specific security standards, policies, procedures set forth below:

  • Business Grade Anti-Virus Software Installed On All Desktops, Laptops And Servers.
  • Allow Installation Of 3rd Party Software Updates/Patches. This Includes, But Is Not Limited To, Anti-Virus Software, Operating System Updates, Application Patches And Firmware Updates.
  • All External Network Gateways (Including The Cloud) Are Protected By A Business Grade Firewall With A Comprehensive Security Subscription Including Intrusion Detection. Cloud Based Intrusion Detection & Content Filtering Can Be Used In Lieu Of The Firewall Comprehensive Security Subscription.
  • All Critical Data Is Backed Up On At Least A Daily Basis During The Workweek & Test Restores Of All Back-Ups Are Verified On A Monthly Or Quarterly Basis.
  • All Back-Ups Are Stored In A Secure Location Offsite And/Or In A Fireproof Safe.
  • All Systems (Laptops, Workstations, And Servers) And Devices (Smartphones, USB Drives) Storing Personally Identifiable Or Protected Health Information Must Be Securely Overwritten Or Wiped Using An Approved Secure File Deletion Utility Or Third Party Company That Maintains Industry Certifications Such As ISO27001, ISO14001, ISO9001 Upon Decommission Or Physical Destruction Of The Device To Ensure That The Information Cannot Be Recovered.
  • All Portable Devices (Such As Laptops, Tablets And Smartphones) Containing Personally Identifiable Or Protected Health Information Must Use Industry-Accepted Full Disk Encryption Technologies.
  • All Removable And Easily Transported Storage Media (Such As USB Drives Or CDS/DVDS) Containing Personally Identifiable Or Protected Health Information Must Use Industry Accepted Encryption Technologies.

Customer agrees and understands that if there is a system failure, data loss or security breach caused by not following one of the above advised bullet points, that ComTech Network Solutions will not held responsible.

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